How to Setup the Spider Router

This is the current installation process for a new SpiderVPN router.

Before You Start

• Keep the existing modem or upstream router powered on.
• Have the SpiderVPN account email ready.
• Use a phone or laptop that can connect to the new SpiderVPN router Wi-Fi.
• Do not factory reset the router unless support asks you to.

Customer Install Flow

1. Connect the SpiderVPN router power supply.
2. Connect the router WAN port to the modem or upstream router using Ethernet.
3. Wait for the router to finish booting.
4. Connect a phone or laptop to the SpiderVPN router Wi-Fi network.
5. Open the setup page shown on the router card, label, or support message.
6. Sign in or claim the router with the SpiderVPN account email.
7. Choose the preferred VPN location.
8. Save the setup and wait while the router applies VPN configuration.
9. Open the router dashboard.
10. Confirm internet is working and the dashboard shows VPN connected.

Support Verification

Support should verify the customer VPN service, not only support access:

• WAN internet is available.
• Setup is marked complete.
• The selected VPN location is correct.
• Customer WireGuard configuration exists.
• Recent WireGuard handshake and transfer counters are present.
• DNS and public egress match the expected VPN location.
• The management tunnel remains reachable for support.

Do not assume the customer VPN is active from management-tunnel access alone. A working management tunnel only proves support can reach the router.

If Setup Fails

1. Confirm the WAN cable is connected to the router WAN port.
2. Reboot the modem or upstream router if it does not provide internet.
3. Reopen the SpiderVPN router dashboard.
4. Confirm the account email and router claim state with support.
5. Send support the router model, current screen, selected location, and any error text.

Reference Screenshots

These images were preserved from the previous public GitBook page for visual parity.